New Classics Studios will happily accept unwashed, unaltered and unworn full-price merchandise with original tags attached for a full refund. The merchandise must be sent back for a return or exchange within 14 business days from the date that the shipment was ordered.
Footwear: When trying on footwear for the first time, please wear clean socks and make sure to test on a carpeted surface as to not damage the soles. The shoe box and any dust bags must be returned alongside the footwear in its original condition. Please place the shoe box inside a shipping box as to prevent any damage during transit.
Apparel: All original tags must still be attached. Please be mindful of any makeup, perfume or deodorant that may rub off on the garments, or any jewelry that may snag the fabric.
All customers are responsible for return shipping charges. If based in Canada, we can generate a return shipping label for $15 CAD on behalf of the customer. If based in the USA, we can generate a return shipping label for $20 CAD. Please note that return shipping rates for larger items such as rugs may differ.
Please note that we do not accept returns for fragrances, underwear, swimwear, jewelry, beauty, bodysuits, nail polishes, towels or made-to-order pieces.
ALL discounted items are final sale.
New Classics Studios reserves the right to reject any returning products that do not comply with the above stated return policy. Rejected items will be sent back to the original shipping address. In order to avoid this, please contact our Customer Care team to address any issues or concerns you have regarding the item(s) you wish to return.
Initiate a return or exchange